Home > Shipping and Returns
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Unlike most Internet retailers, we stock everything we sell. We will ship your order anywhere in the USA from our warehouse in California. Most orders are shipped within 24 business hours!
In the event that an item you order is unavailable, we will notify you either by phone or email. In order to process your order smoothly, we strongly recommend you to use the same address for both your shipping and billing address or your order could be delayed for verification.
All items are professionally packed to ensure safe shipment.
Shipping - USA
For shipments outside of the U.S. or Canada, please email us for a quote. For International shipments, the package recipient will pay all applicable duties, taxes and customs fees. Order Cancellation If you cancel your order BEFORE it has been shipped, you will be assessed a $10 cancellation fee. If you cancel your order AFTER it has been shipped, you will be responsible for all charges associated with shipping and handling. Refused Delivery Customers will be responsible for all charges associated with shipping and handling. Once the merchandise is returned to our warehouse, credit will be issued for the original purchase price less shipping and handling. Sales Tax No sales tax in California or anywhere in United States. Tax is actually included in the price since we are required by law to collect sales taxes on shipments where we are located: California. This tax will be included as part of the shipping & handling charges. For Canada shipments, we will pay all duties, taxes, and brokerage fees. Payment Options We welcome MasterCard, Visa, American Express, Discover, PayPal, Wire Transfer, Personal Check, Cashier's Check, or a Postal Money Order in U.S. funds. If you send a personal check, please allow an additional 7-14 days for processing. Please see below for Shop4FTA.com mailing address. Money orders should be made payable to: Shop4FTA, Inc. 9404 E. Las Tunas Dr. Temple City, CA 91780 If you are mailing payment, please include a printout of the checkout page so we know what item(s) the payment is for. Return Policy No returns accepted. All sales are final, No refunds, exchanges, or credits. If merchandise is defective, we will replace it with the same item. Defective item or content discrepancies must be reported within 7 days of delivery. You must notify us within 7 days of receiving the item by email or phone. Return Merchandise Authorization (RMA) number is required for any returned merchandise. Buyer must contact us for a RMA # prior to shipping it back. Packages returned without an RMA number will be refused and rejected. Returns must have all original packaging and accessories. Item must be shipped back in new, ready-to-sell condition and properly packed. Units returned and found not to be defective are subject to a 15% restocking fee and item will be sent back to the customer at their expense. All shipping charges are not refundable. We will not accept any responsibility for items lost or damaged during return transit. Please note that we do not support the use of third party illegal software. If you load third party software onto your receiver, you are taking the chance of damaging the receiver and are voiding your manufacturer's warranty by doing so. All FTA receivers are intended for legal use only to receive FTA (Free-To-Air) Public channels only. Packages which are returned to us will be refused and the customer will be responsible for paying the return shipping. If you have any issues with your FTA receiver, please contact the manufacturer directly for support. Return Procedure If you have merchandise that is malfunctioning or seems to be defective, we will do our best to help you obtain technical support from the manufacturer or make arrangements to repair the product. In many cases, the manufacturer can diagnose and resolve concerns over the phone. IMPORTANT: Please make sure to fully troubleshoot all problems and contact the manufacturer and/or forum support sites for help before contacting us for an exchange. Units returned and found not to be defective will be returned at the buyer's expense and are also subject to a 15% restocking fee You must obtain a Return Merchandise Authorization (RMA) number within the guarantee return period for the products, and all RMA must be obtained by emailing support@shop4fta.com. Shop4FTA.com will not accept returns without prior authorization or a RMA number. RMA numbers are valid for 15 days. All RMA numbers should be displayed on the shipping box. . Credit Card chargeback If you place a chargeback with your credit card company (on purpose or by mistake) for an order that you placed and received, there will be a $50.00 research fee charged to your account upon reversal of the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the purchase and that you did receive it . NO EXCEPTIONS! - If you do not remember making the purchase - call the number on your statement next to the charge BEFORE calling your bank! If you wrongfully and fraudulently dispute a credit card charge, Shop4FTA.com will turn all your information, including, but not limited to address, phone number, and IP address to a third-party collection agency. Your account will be reported to all credit bureaus as a delinquent collection account and this will severely damage your credit rating for at least the next seven (7) years. Credit card fraud is a crime and will not be treated lightly. No expense will be spared and all fraud without exception will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues. We consider credit card chargebacks to be fraud if you made no reasonable effort to notify us that a problem existed, indicate the transaction was not as described, or to resolve or clarify a situation or matter. A simple phone call, email or letter normally resolves any misunderstandings. In days old this was called "common courtesy". Warranty All products are sold with manufacturer's limited warranty. If the merchandise happens to be dead-on-arrival (DOA), we will replace it. We must be notified of defect within 7 days of receiving the item by email or phone. Defective items will be replaced with the same item. The customer must to the best of their ability insure the merchandise is defective and no operator error is involved. The DOA 7 Day Exchange Policy only covers merchandise that has manufacture defects. It does not cover damage caused by factors out of the control of SHOP4FTA or the improper use or handling of the merchandise by the customer. Improper use or handling includes such things as using 3rd party software, improper connections, and/or improper operating environments. After our 7 day exchange warranty has expired, you can contact the respective manufacturer for warranty service: SonicView Products – www.sonicviewusa.com Viewsat Products - www.viewsatusa.com CaptiveWorks Products - www.captiveworks.com Conaxsat CNX Products - www.conaxsat.com NFusion CNX Products - www.nfusionteam.com Pansat Products - www.pansatusa.com Terms of Use We do not provide or condone the use of third party software. Our satellite receivers are designed and intended for 100% legal use only. We will refuse sale to anyone whom we believe intends to use our product illegally or sell our products for illegal use. We do not support piracy and we do not warranty your attempts to circumvent any satellite signals that are not public (Free-To-Air or FTA) signals. |
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Shop4FTA.com prices good for online purchases only. In-store items and prices at Shop4FTA's retail locations may vary. Copyright 2007-2010, Grand American Technology, Inc. All rights reserved. |
| Shop4FTA.com is an independent retailer/wholesaler/distributor of Free To Air / FTA receivers and other free satellite tv equipments. All trademarks and trade names are the property of their respective trademark holders. Shop4FTA.com is not responsible for typographical errors. All typographical errors are subject to correction. All Prices, specifications, and images are subject to change without notice. No parts of this site, or any of its content, including images and written texts, may be duplicated in whole or in part without express written permission. |